Plan
Website monitoring plan
This plan describes the parameters against which the Swayampurna Goa programme monitors this website, the frequency of monitoring, and the corrective action taken when an issue is detected.
1. Objective
Continuous monitoring keeps the site reliable, accessible and safe for citizens. The objective is to detect problems quickly and to resolve them within defined timelines.
2. Parameters monitored
| Parameter | Frequency | Target |
|---|---|---|
| Uptime / availability | Continuous | 99.5% per month |
| Page-load performance | Weekly | Largest Contentful Paint < 2.5 s on a 4G connection |
| Broken links (internal & external) | Monthly | Zero broken internal links; external links repaired or removed within 7 days of detection |
| Accessibility (WCAG 2.1 AA) | Quarterly | No new Level A or AA violations |
| Mobile responsiveness | Quarterly | Site usable at 320 px width without horizontal scroll |
| Browser compatibility | Half-yearly | Latest two major versions of Chrome, Firefox, Edge, Safari |
| Security (CERT-In audit) | Annually, and after every major release | No open critical or high-severity findings |
| Content currency | Per the Content Review Policy | Every page reviewed within its defined cycle |
3. Tools and techniques
- Automated uptime probes from multiple regions
- Server access logs reviewed for error rates and unusual traffic patterns
- Automated link checkers run against the production site
- Automated accessibility scanners (axe-core, Lighthouse) supplemented by manual screen-reader testing
- Vulnerability scanning by a CERT-In empanelled auditor
4. Issue response
| Severity | Examples | Response time |
|---|---|---|
| Critical | Site down, data leak, defacement | Acknowledged within 1 hour; resolved within 4 hours |
| High | Major feature broken, severe accessibility regression | Acknowledged within 4 hours; resolved within 1 working day |
| Medium | Broken external link, content error | Resolved within 7 working days |
| Low | Minor styling issue, typographic error | Resolved at the next scheduled release |
5. Reporting
A monthly monitoring report is prepared by the Web Information Manager and reviewed by the Member Secretary, Swayampurna Goa. The report records uptime, incidents, accessibility scan results and content reviews completed.
6. Reporting a problem
If you encounter a broken link, an accessibility issue, or any other problem with this website, please write to planning-dpse[dot]goa[at]gov[dot]in or use the feedback form.